Check the following: Email address: your email address must be in the format
[email protected] (or .net, .org, etc.). If you have more than one email address, make sure you are using the correct combination of email address and password. Password: Check the key and number pad lock on your keyboard. Passwords are case sensitive. Therefore, PASSWORD and password are considered different passwords. If you are sure you are using the correct email address or mobile phone number, try resetting your password.